Centrepoint Technologies TalkSwitch 48 User's Guide

ANSWERS WITH INTELLIGENCE®TALKSWITCH USER GUIDETALKSWITCH 24-CATALKSWITCH 48-CA/CVARELEASE 3.24CT.TS005.001101For use inNorth America

2 TALKSSWITCH USER GUIDE • NORTH AMERICAIf any of these items are missing, please contact your TalkSwitch dealer.1.2 FRONT PANEL LIGHTSThe front pan

92 TALKSWITCH USER GUIDE • NORTH AMERICAsee section 2.3.5. Once calls have been answered at a Local Extension, they can be transferred to any extensio

USING TALKSWITCH 93Call Pick UpTo intercept a call that is ringing on any other Local Ext

94 TALKSWITCH USER GUIDE • NORTH AMERICATo announce calls before transferring (Screened Transfer), put the caller on hold and dial the appropriate ext

USING TALKSWITCH 953.2.5.2 Parking a caller using Auto ParkTo place a caller in the next

96 TALKSWITCH USER GUIDE • NORTH AMERICAIf the call came from the Auto Attendant and the extension has no voice mailbox:“The extension you have reache

USING TALKSWITCH 97that provides the option to accept the queued call (press ) or leave

98 TALKSWITCH USER GUIDE • NORTH AMERICA1. Establish a call with an outside party.2. Place the outside caller on hold and dial the number of the other

USING TALKSWITCH 99(270-273). TalkSwitch automatically finds an available VoIP number and

100 TALKSWITCH USER GUIDE • NORTH AMERICAWhen a phone in parallel with TalkSwitch is off-hook, you notice that the corresponding line light flickers t

USING TALKSWITCH 1013.3 OUT OF THE OFFICE — RECEIVING CALLS THROUGH CALL FORWARDING3.3.1

TALKSWITCH INSTALLATION 31.3 BACK PANEL Before you connect all your phones and lines to TalkSwitch

102 TALKSWITCH USER GUIDE • NORTH AMERICAIf the system is configured in the Transfer Options section to allow calls screening, you dial 4 to complet

USING TALKSWITCH 1033.3.4 Calls over VoIP with SIP phones and Gateways If teleworkers ar

104 TALKSWITCH USER GUIDE • NORTH AMERICA3.4.1 Activating voicemail boxesActivate Voice mailboxes in the TalkSwitch configuration software. There are

USING TALKSWITCH 105Local extensions can transfer employees to access voicemail by pressi

106 TALKSWITCH USER GUIDE • NORTH AMERICAChange greeting options (press 2)This allows you to record a new personal voicemail greeting. The default gre

USING TALKSWITCH 107If you use Remote Phone Notification, you have the option to accept o

108 TALKSWITCH USER GUIDE • NORTH AMERICAAt the Local Extension dial tone or at the Auto Attendant, dial to enter command mode and enter a password

USING TALKSWITCH 109a) Make another call Press . TalkSwitch disconnects you from the ca

110 TALKSWITCH USER GUIDE • NORTH AMERICAActivate Call BackThere are two ways to activate Call Back. 1. Using ‘Prompted Call Back’ Activation:From you

USING TALKSWITCH 1113.8 UPGRADING THE TALKSWITCH SOFTWARE AND FIRMWAREWe are continually

4 TALKSSWITCH USER GUIDE • NORTH AMERICAJacks/Ports What to plug inMUSIC Plug in a radio, CD player, PC soundcard or any other device that emits an a

112 TALKSWITCH USER GUIDE • NORTH AMERICAThe TalkSwitch firmware version number of each unit is in the System information window. In the TalkSwitch Co

USING TALKSWITCH 113If the firmware update was unsuccessful, please follow the instructio

CALL DETAIL RECORD LOGGING 115This chapter covers the setup and retrieval of records generated by calls through the TalkSwitch phone system.4.1 ENABL

116 TALKSWITCH USER GUIDE • NORTH AMERICAWhen storing the CDR to a file on TalkSwitch, approximately 6000 records are stored in a circular buffer. Thi

CALL DETAIL RECORD LOGGING 1173. Click on the link for Call Detail Record (CDR) Management.4. You may either right click on Download CDR to save the i

118 TALKSWITCH USER GUIDE • NORTH AMERICA4.2.2 Serial Interface — Real Time to Serial InterfaceIn order to capture the data in a real time environmen

CALL DETAIL RECORD LOGGING 1194. Set the bits per second to 57600. All other values may be left at their defaults, then click OK.5. Click on Transfer

120 TALKSWITCH USER GUIDE • NORTH AMERICAExample:Each column contains specific information related to the current state of the call. The following is

CALL DETAIL RECORD LOGGING 121Exxx = Connected to Extension xxx (xxx = 111-118, 121- 128, 131-138, 141-148)Axxx = Connected to Auto Attendant 00x (x=

TALKSWITCH INSTALLATION 51.4 PLUGGING INTO THE BACK PANEL1.4.1 Attaching telephone lines to Talk

VOIP INFORMATION 1235.1 INTRODUCTION TO VOIPThe TalkSwitch 48-CVA is a hybrid PSTN/Vo

124 TALKSWITCH USER GUIDE • NORTH AMERICAExample: If you have a 1Mbps ADSL connection from your service provider, it usually means you have an upstrea

VOIP INFORMATION 1255.2.3 The Local Area NetworkTo share voice and data properly, your n

126 TALKSWITCH USER GUIDE • NORTH AMERICA25Kbps bandwidth downstream for each call. G.729 provides very good call quality while minimizing bandwidth u

VOIP INFORMATION 127the Internet Engineering Task Force (IETF), the body responsible for

128 TALKSWITCH USER GUIDE • NORTH AMERICANote that addresses of the form192.168.x.x, 172.16.x.x or 10.x.x.x are not recognized on the Internet and can

VOIP INFORMATION 129What is a SIP Proxy and Registrar?SIP’s basic architecture is client/

130 TALKSWITCH USER GUIDE • NORTH AMERICAWhat is the drawback of using Dynamic DNS?When DNS records are updated, they have to be sent all over the wor

HELP AND TROUBLESHOOTING 1316.1 HELPIf you are having problems with the configuration or operation of Talk

6 TALKSSWITCH USER GUIDE • NORTH AMERICA1.4.2 Attaching phones and other devices to TalkSwitch extension jacksYou can connect any regular analog tele

132 TALKSWITCH USER GUIDE • NORTH AMERICA6.2 TROUBLESHOOTINGThis section of the manual is designed to help you quickly resolve problems with TalkSwit

HELP AND TROUBLESHOOTING 133problems encountered. If this does not resolve the problem, contact your Talk

134 TALKSWITCH USER GUIDE • NORTH AMERICAyou have enabled password protection, you must also first enter the correct password. • If you are trying to

HELP AND TROUBLESHOOTING 135The Auto Attendant is transferring calls to the wrong extension.• Verify the

136 TALKSWITCH USER GUIDE • NORTH AMERICAI can’t use my Conference/3-Way Calling feature from the phone company.• You need to make sure you have check

HELP AND TROUBLESHOOTING 1376.2.2.5 Other Possible Local Extension ProblemsI am unable to access TalkSwi

138 TALKSWITCH USER GUIDE • NORTH AMERICA6.2.2.6 Two or more TalkSwitch units connected to the same LANI can’t reach an extension across the LAN• Mak

HELP AND TROUBLESHOOTING 139Plug the 4 highest traffic lines into unit 1. Also connect the 8 highest phon

140 TALKSWITCH USER GUIDE • NORTH AMERICAWhen I call someone or they call me, voice is only heard in one direction.• The cause of this problem is usua

APPENDIX A 141These DTMF Quick Commands can be dialed from a Local Extension or a

TALKSWITCH INSTALLATION 71.4.3 Connecting devices to the Music and PA jacksThe Music jack is desig

142 TALKSWITCH USER GUIDE • NORTH AMERICADTMF dialed from a Local Extension90 Set to Serial connection mode (default)91 Set to USB connection mode2

APPENDIX A 143<flash> at internal dialtoneIt retrieves the most recent c

144 TALKSWITCH USER GUIDE • NORTH AMERICA510 Auto Park a call Press ‘flash’, then 510 to place a caller in the next available parking spot (park orb

APPENDIX A 1458 Play music source through PA output.Direct dial from dialtone

146 TALKSWITCH USER GUIDE • NORTH AMERICADTMF dialed at the Auto Attendant message from outside phonesDigit dialed Function performed0 User Defined —

APPENDIX B 147Many of the calling services offered by your local telephone company ar

148 TALKSWITCH USER GUIDE • NORTH AMERICATalkSwitch’s Distinctive Ring call routing features can be used a number of ways. Routing fax/modem calls, r

APPENDIX B 149Call Hold and FlashTalkSwitch uses Flash to put calls on hold. A

APPENDIX C 151TalkSwitch settings and configurations:In the event of a power failure

8 TALKSSWITCH USER GUIDE • NORTH AMERICAPalm Pilot, Hot Sync, TalkWorks or digital camera software. These programs tend to occupy COM ports thus makin

APPENDIX D 153Safety PrecautionsBefore using TalkSwitch, please review and ensu

154 TALKSWITCH USER GUIDE • NORTH AMERICA• The plug or power cord has been damaged.• TalkSwitch has been exposed to moisture.• TalkSwitch does not ap

APPENDIX D 155ACTA TIA/EIA/IS-968A, FCC Part 68 and IC CS-03Notice: The Indust

156 TALKSWITCH USER GUIDE • NORTH AMERICAServiceShould you experience trouble with this telephone equipment, Model: CT-TS01, for repair or warranty i

APPENDIX E 157TalkSwitch, a division of Centrepoint Technologies Inc. (“TalkSwitch”)

158 TALKSWITCH USER GUIDE • NORTH AMERICAproduct may be either new or like-new, and may contain remanufactured parts, equivalent to new in performanc

APPENDIX E 159Warranty ServiceTo be eligible to obtain warranty service you must

APPENDIX F 161TalkSwitch copyright © 2006 – All Rights reserved.TalkSwitch is a divi

TALKSWITCH INSTALLATION 91.5 USING 2 OR MORE TALKSWITCH UNITS ON A LANIf you have one TalkSwitch u

162 TALKSWITCH USER GUIDE • NORTH AMERICA• Redistributions of source code must retain the above copyright notice, this list of conditions and the fol

APPENDIX G 163Extension InterfaceC.O. InterfaceLoop range 0 to 600 ohmsOn hook voltage

164 TALKSWITCH USER GUIDE • NORTH AMERICASystemCaller ID support All linesDistinctive ring supported YesC.O. interfaces 2Extension interfaces 4RS-232

GLOSSARY 165* (Star/Asterisk Sign)The character on the bottom left of you

166 TALKSWITCH USER GUIDE • NORTH AMERICATalkSwitch offers Auto Call Back and Prompted Call BackCall ForwardA TalkSwitch feature that forwards calls

GLOSSARY 167collection of values or options you have chosen for each of t

168 TALKSWITCH USER GUIDE • NORTH AMERICAmust have a driver program. It acts as a translator between the device and programs that use the device.DTMF

GLOSSARY 169InternetA global network connecting millions of computers. Un

170 TALKSWITCH USER GUIDE • NORTH AMERICAEnterprise. The PBX controls access to telephone lines and services are. A PBX allows many users (extensions

GLOSSARY 171RoutingDetermining the path that a message or call has to tak

10 TALKSSWITCH USER GUIDE • NORTH AMERICATo resolve the conflict, assign a different Unit ID each of the units. Pick up a telephone handset connected

172 TALKSWITCH USER GUIDE • NORTH AMERICAAdapters are somewhat similar to modems.Touch-tone telephoneA push-button telephone which emits distinctive

TALKSWITCH INSTALLATION 11The extensions and voice mailboxes affected by the new numbering system:N

Copyright InformationTalkSwitch Copyright 2006 — All Rights Reserved.TalkSwitch is a division of Centrepoint Technologies Inc.TalkSwitch and Appello®

12 TALKSSWITCH USER GUIDE • NORTH AMERICAextension or voice mailbox cannot be reached, the caller hears a system prompt to the effect: “The extension

TALKSWITCH CONFIGURATION 132.1 INSTALL THE TALKSWITCH CONFIGURATION SOFTWAREInsert the TalkSwitc

14 TALKSWITCH USER GUIDE • NORTH AMERICA2.2 RUNNING THE TALKSWITCH SOFTWAREAfter the installation is complete, double-click the TalkSwitch icon. If T

TALKSWITCH CONFIGURATION 152.3 SYSTEM CONFIGURATION2.3.1 The configuration screenThe configuration screen consists of the following parts:1. Menu Ite

16 TALKSWITCH USER GUIDE • NORTH AMERICA2.3.1.1 File Menu 2.3.1.2 View Menu 2.3.1.3 Tools MenuOpen... Opens existing configuration files from the P

TALKSWITCH CONFIGURATION 172.3.1.4 Help Menu To access TalkSwitch documents in PDF format (user guides, quick guides, references etc.), go to: Start

18 TALKSWITCH USER GUIDE • NORTH AMERICA2.3.2.1 Configuration considerations connecting multiple units to a LANWhen two or more units are connected t

TALKSWITCH CONFIGURATION 192.3.3 System InformationClick the next to System Information to expand it. Each item is described in the 2.3.3 sub-paragr

20 TALKSWITCH USER GUIDE • NORTH AMERICASystem Name: For tracking purposes, a system name can be assigned. System Password:To activate the use of a s

TALKSWITCH CONFIGURATION 212.3.3.2 IP ConfigurationConfigure TalkSwitch IP settings:Click on System information (to expand) Click IP Configuration.Th

TABLE OF CONTENTS ITABLE OF CONTENTSCHAPTER 1: TALKSWITCH INSTALLATION1.1 Installat

22 TALKSWITCH USER GUIDE • NORTH AMERICAPublic WAN IP AddressType of public WAN IP address for Internet Connection: Select dynamic if your public IP a

TALKSWITCH CONFIGURATION 23The radio button ‘Use the following IP and DNS information’ is selected System IP Settings sectionIf there is no DHCP serve

24 TALKSWITCH USER GUIDE • NORTH AMERICAPreferred DNS Server: Enter the preferred DNS server’s IP address. This is also known as the primary DNS serve

TALKSWITCH CONFIGURATION 25In the “TalkSwitch Profile” tabTalkSwitch has a built-in SIP Server Proxy/Registrar/Redirect server. This facilitates the c

26 TALKSWITCH USER GUIDE • NORTH AMERICAOutbound Proxy:If TalkSwitch is being provisioned with a VoIP Service Provider, enter the Outbound Proxy assoc

TALKSWITCH CONFIGURATION 27business reasons, you might want to make all lines available for incoming calls and restrict the number of lines used for o

28 TALKSWITCH USER GUIDE • NORTH AMERICAService Provider Name:Enter the name for your VoIP service provider. The name will be displayed elsewhere in t

TALKSWITCH CONFIGURATION 292.3.3.4 Telephone LinesThis section tells TalkSwitch about the telephone lines plugged into its back panel. Select a line

30 TALKSWITCH USER GUIDE • NORTH AMERICAIn the “Telephone company services” sectionSelect any of the Telephone Company Services that you currently hav

TALKSWITCH CONFIGURATION 312.3.3.5 VoIP NumbersThe TalkSwitch 48-CVA supports 4 VoIP lines per unit. Up to 12 VoIP phone numbers can be assigned for

II TABLE OF CONTENTSCHAPTER 2: TALKSWITCH CONFIGURATION2.1 Install the TalkSwitch Configuration Software . . . . . . . . . . . . . . . . . . . . . .

32 TALKSWITCH USER GUIDE • NORTH AMERICAActivate phone numbers as required. If you had previously assigned numbers in the first slot for each of the V

TALKSWITCH CONFIGURATION 33In the “Service Provider Profile” sectionAll VoIP numbers are active when the system is first configured. Phone numbers nee

34 TALKSWITCH USER GUIDE • NORTH AMERICASelect a Line Hunt Group and enter a unique name to identify this Hunt Group elsewhere in the configuration so

TALKSWITCH CONFIGURATION 352.3.3.7 Automatic Route Selection and Toll RestrictionAutomatic Route Selection (ARS) allows outgoing calls to be redirect

36 TALKSWITCH USER GUIDE • NORTH AMERICAYou can define a name for each line hunt group and adjust the order in which the telephone lines will be used

TALKSWITCH CONFIGURATION 37• Leading digits are the first digit or first several digits of an international access code, country code, area code or ph

38 TALKSWITCH USER GUIDE • NORTH AMERICAExample:Note: The entries that you specify for ARS match the dialed digits with the longest leading digits ent

TALKSWITCH CONFIGURATION 39Set Local Extension Hunt Group Access By default, all line hunt groups for each local extension are enabled. If you wish to

40 TALKSWITCH USER GUIDE • NORTH AMERICAPassword Protection We recommend that the administrator’s password protection is enabled when you use automati

TALKSWITCH CONFIGURATION 412.3.3.8 Fax InformationIf you have a dedicated fax line or a Distinctive Ring number for a fax ma shine associated with a

TABLE OF CONTENTS III2.3.6 Call Back/Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732.3.6.1 Auto Call

42 TALKSWITCH USER GUIDE • NORTH AMERICA2.3.3.9 Local ExtensionsLocal Extensions are phones or devices connected to any of the extension jacks at the

TALKSWITCH CONFIGURATION 43Local Extensions are activated with the associated Voice mailbox by default. Voicemail boxes for each Local Extension can b

44 TALKSWITCH USER GUIDE • NORTH AMERICAand don’t want to reprogram the speed dial phone numbers. In this case, you select ‘Direct line access’ and ch

TALKSWITCH CONFIGURATION 45Remote Extension number. There are 8 Remote Extensions available per TalkSwitch unit.Choose a Remote Extension to configure

46 TALKSWITCH USER GUIDE • NORTH AMERICAConnect using:Select the line Hunt Group that TalkSwitch will use to connect the Remote Extension. This is an

TALKSWITCH CONFIGURATION 47Different uses for Extension Ring GroupsSend calls to specific groups of employees. For example, if you have a company with

48 TALKSWITCH USER GUIDE • NORTH AMERICAIn the “Set Ring Group” sectionSelect each extension you wish to add to that Ring Group. Repeat this process f

TALKSWITCH CONFIGURATION 49Check the volume of music on hold with a test call. Adjust the levels as required. This setting is not real-time. Save the

50 TALKSWITCH USER GUIDE • NORTH AMERICAAll Local Extensions are activated with a voicemail box by default. Mailbox Option sectionPlay announcement on

TALKSWITCH CONFIGURATION 51Load Greeting (button):You can load a pre-recorded voicemail greeting from your PC to TalkSwitch. The file must be an 8khz,

IV TABLE OF CONTENTS3.4 Using the TalkSwitch Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1033.4.1 Activating voicemail

52 TALKSWITCH USER GUIDE • NORTH AMERICADial notification phone number using:Select the Hunt Group you want to use for the Remote Phone and Pager Noti

TALKSWITCH CONFIGURATION 532.3.4.2 Remote Extension VoicemailRemote Extension voicemail is similar to the Local Extension voicemail. Ensure that the

54 TALKSWITCH USER GUIDE • NORTH AMERICA2.3.4.3 General VoicemailGeneral Voicemail is similar to both Local and Remote Extension Voicemail. These are

TALKSWITCH CONFIGURATION 552.3.4.4 Global SettingsAny changes made to Global Settings affect all system voice mailboxes.Global Message Waiting Indica

56 TALKSWITCH USER GUIDE • NORTH AMERICAadvantage of listening to the Caller ID information at the end of the message to identify callers*. *Caller ID

TALKSWITCH CONFIGURATION 572.3.5 Call Handling2.3.5.1 ModesThe use of Modes allows you to run different call handling configurations at different tim

58 TALKSWITCH USER GUIDE • NORTH AMERICA2.3.5.2 Auto AttendantThe Auto Attendant greets callers and tells them which number(s) they should press on t

TALKSWITCH CONFIGURATION 59Record Auto Attendant messagesPick up any Local Extension (dial into TalkSwitch from an external source at the Auto Attenda

60 TALKSWITCH USER GUIDE • NORTH AMERICAAt the Auto Attendant, perform the following actionsThe caller can select the single-digit options ‘0’, ‘1’, ‘

TALKSWITCH CONFIGURATION 61If a fax call is detected then:If TalkSwitch detects a fax call (identified by the CNG tones emitted from the fax), it can

TABLE OF CONTENTS V6.2.2.4 Answering and Fax Machines . . . . . . . . . . . . . . . . . . . . . . . 1366.2.2.5 Other Possible Local Extension Prob

62 TALKSWITCH USER GUIDE • NORTH AMERICAIf 6 is dialedIf you press ‘6’ at the Auto Attendant, you are able to configure and use Auto and Prompted Call

TALKSWITCH CONFIGURATION 63Load Auto Attendant (button)Click this button to display a dialog box with instructions on how to load an Auto Attendant us

64 TALKSWITCH USER GUIDE • NORTH AMERICAThis section describes how TalkSwitch handles incoming calls based on the incoming line and ring cadence (dist

TALKSWITCH CONFIGURATION 65Play Auto Attendant This option plays an Auto Attendant for incoming calls. Select the appropriate Auto Attendant (1–9) and

66 TALKSWITCH USER GUIDE • NORTH AMERICADescriptions for VoIP numbers and Telephone Lines (section 2.3.5.3/4) on the four features below are the same.

TALKSWITCH CONFIGURATION 67If a call is manually transferred to a Local Extension that is busy, TalkSwitch follows the Call Cascade options for that e

68 TALKSWITCH USER GUIDE • NORTH AMERICA• queue caller,• play busy tone (example, if a fax machine is at the extension), • hang up. For more informati

TALKSWITCH CONFIGURATION 69• go to auto attendant, • hang up. When ‘Do not Disturb’ is enabled, you hear ‘Do not disturb on’ before the dial tone as a

70 TALKSWITCH USER GUIDE • NORTH AMERICAFor Remote Extensions, there are 3 different ‘Call Cascade’ options. For each of these options, you can contro

TALKSWITCH CONFIGURATION 713. Answered tab — routing options when this extension answers or ‘rejects’ a screened callSelect ‘play caller’s name first’

72 TALKSWITCH USER GUIDE • NORTH AMERICAFor Ring Groups, there are 3 different ‘Call Cascade’ options. For each of these options, you can control how

TALKSWITCH CONFIGURATION 733. Answered tab — routing options when this extension answers or ‘rejects’ a screened callSelect ‘play caller’s name first’

74 TALKSWITCH USER GUIDE • NORTH AMERICAThere are two ways to activate Call Back:1. Auto Call Back — Auto Call Back is immediate and eliminates the in

TALKSWITCH CONFIGURATION 75Number to call back:Enter the Call Back number exactly as you would normally dial the number (i.e. do not enter a line Hunt

76 TALKSWITCH USER GUIDE • NORTH AMERICAUse Password on Call Back: The password option is designed to give you security and to restrict the use of thi

TALKSWITCH CONFIGURATION 77Allow Call Bridge: To allow Call Bridge after a Call Back has been accepted, check the Allow Call Bridge box. You may also

78 TALKSWITCH USER GUIDE • NORTH AMERICAUse dialing prefix: (with Call Back number) If you have to dial the same prefix when using Auto Call Back (for

TALKSWITCH CONFIGURATION 791. Press to enter command mode. Enter the password if required.2. Enter the appropriate command as listed below. After ea

80 TALKSWITCH USER GUIDE • NORTH AMERICACall Bridge saves money while using Call Back or on its own. It bypasses the high long distance rates for cell

TALKSWITCH CONFIGURATION 81Line ControlsIf you need to adjust the volume of conversations through the system, you can adjust each line individually. T

TALKSWITCH INSTALLATION 11.1 INSTALLATIONThe TalkSwitch package contains the following items:Note:

82 TALKSWITCH USER GUIDE • NORTH AMERICAUsing these codecs can cause one side of the call to sound ‘choppy’ because the broadband connection cannot ha

TALKSWITCH CONFIGURATION 83transferred the call or performing the “no answer” or “busy” action of the extension that the call was intended for. Any ch

84 TALKSWITCH USER GUIDE • NORTH AMERICA2.3.7.3 MiscellaneousAll of the following options affect TalkSwitch as a system. Adjust them according to you

TALKSWITCH CONFIGURATION 85Setting up TalkSwitch behind an existing PBX 1. Connect the PBX extension to one of TalkSwitch’s Line jacks. You may do thi

86 TALKSWITCH USER GUIDE • NORTH AMERICAInternal Caller ID optionsTalkSwitch can generate name and number Caller ID to each extension during intercom

TALKSWITCH CONFIGURATION 87Flash LengthsAccepted Flash Length:These options control the Flash length allowed from a Local Extension that TalkSwitch co

88 TALKSWITCH USER GUIDE • NORTH AMERICANon-detection of disconnect-clearThis option controls the length of time after which TalkSwitch “drops” a line

TALKSWITCH CONFIGURATION 89Minimum required time between DTMF digits: The default setting of 65ms is generally adequate for most environments. In most

90 TALKSWITCH USER GUIDE • NORTH AMERICAFax DetectionIf fax calls are not directed properly to the fax machine, you may need to set this option to det

USING TALKSWITCH 913.1 IN THE OFFICE — RECEIVING CALLS WITH OR WITHOUT THE AUTO ATTENDANT3